Sometimes you need to hide the original sender of email sent from a group of users to an external email address.
Let's work through an example.
For example a customer service operative john You want the recipient user
On the way out the email is reprocessed so that the sender address appears to be support sender john
To do this you require what is known as the Hexamail Groups module. This is a piece of software you can run on your server (or any computer connected to the Internet). It automates the process described above. Whenever it sees an email from the specified group of senders, it alters the sender address and reply-to address such that the recipient can no longersee the actual sender address, but instead the group address, e.g. support Replies to the modified email are detected and rerouted back to the original sender. The process is entirely automatic.
Hexamail provides the groups module as part of the Hexamail Guard, Hexamail Server or Hexamail Nexus products.
Hexamail Guard, Hexamail Server and Hexamail Nexus all include the Groups module for email sender masking, which automatically replaces individual sender addresses with a shared group address on outbound email, and routes replies back to the original sender. This is ideal for customer service teams where replies should appear to come from a shared address such as support@company.com rather than individual staff addresses.