Email can be routed to mobile/cellular phones as SMS messages. To do this you often need to send the email to an Email to SMS provider. The Email to SMS providers usually require email to be sent to an address of the form NNNNNNNN Responses will often come from an email address specifying the senders mobile phone number.
Let's work through an example.
For example a customer service operative john You want the recipient user
On the way out the email is reprocessed so that the sender address appears to be support sender john
To do this you require what is known as the Hexamail Groups module. This is a piece of software you can run on your server (or any computer connected to the Internet). It automates the process described above. Whenever it sees an email from the specified group of senders, it alters the sender address and reply-to address such that the recipient can no longer see the actual sender address, but instead the group address, e.g. support Replies to the modified email are detected and rerouted back to the original sender. The process is entirely automatic.
Hexamail provides the groups module as part of the Hexamail Guard, Hexamail Server or Hexamail Nexus products.
Hexamail Guard and Hexamail Nexus support email to SMS routing through the Groups and routing modules, allowing you to forward or transform incoming email as SMS messages via compatible Email-to-SMS providers. Combined with Hexamail's flexible routing rules, you can trigger SMS notifications based on sender, recipient, subject or content filters, ensuring critical emails are never missed.