Email routing that delivers
every message to the
right person instantly
Hexamail is intelligent email routing software that automatically distributes inbound mail by sender, subject, content, language, attachments, and time — eliminating manual forwarding and inbox triage.
From $89/month · Setup in under 10 minutes · Works with any mail server
Describe your email routing need
Tell us how you want mail distributed — we'll show how Hexamail routes it
How Hexamail solves this
Get started →The routing problem
Manual forwarding is not email routing
Shared inboxes, department aliases, and "please forward this" chains don't scale. Intelligent email routing replaces all of it with rules that run on every message.
Someone reads every email first
A human triages the shared inbox and forwards to the right department. At volume this is a full-time job that email routing rules handle instantly.
Mail goes to the wrong team
Sales enquiries land in support. Invoices sit in info@. Conditional email routing sends each message to the correct inbox based on content, not guesswork.
Outlook rules don't travel with mail
Client-side rules break when staff are away and don't apply to shared addresses. Gateway-level email routing works before mail reaches any inbox.
Uneven workload across agents
One person gets buried while others sit idle. Round-robin and load-balanced email routing distributes inbound mail fairly across your team.
No routing for external senders
Customer mail, partner mail, and vendor mail all hit the same address. Route by sender domain, country, or language to separate workflows automatically.
Routing logic buried in scripts
Fragile custom scripts break silently. Hexamail's visual rule builder gives you maintainable, auditable email routing without code.
Email routing features
Every email routing rule you need
Combine conditions freely — sender, recipient, subject, body, attachments, language, time, and spam score — then route, copy, or redirect.
Visual Email Routing Rule Builder
Define if/then routing logic in a drag-and-drop interface. No scripts, no regex unless you want it. Test rules against live mail before enabling.
Route by Sender, Domain & Recipient
VIP customers to priority@. Partner domains to channel-sales@. Internal mail on a separate path. Email routing based on who sent it and who it was addressed to.
Route by Subject & Body Content
Keywords like "invoice", "refund", or "urgent" trigger different routes. Match subject lines, body text, or headers — route support tickets separately from sales leads.
Route by Language & Region
Combine email routing with automatic language detection. German mail to Berlin, French to Paris, English to your global queue. Learn about translation →
Round-Robin & Load Balancing
Distribute inbound email evenly across agents or regional inboxes. Prevent bottlenecks and ensure fair workload without manual assignment.
Route to API, Webhook, or Archive
Not every routed email needs an inbox. Send matching messages to a webhook, CRM endpoint, or compliance archive while delivering copies to staff.
How email routing works
Gateway routing in four steps
Hexamail evaluates routing rules on every inbound message before it reaches any mailbox.
Point mail through the routing gateway
Update MX records, forward to a Hexamail address, or collect from POP3/IMAP. All inbound email passes through the gateway — users keep their existing addresses.
Build your email routing rules
Use the visual rule builder: "if subject contains invoice AND attachment is PDF → route to accounts@". Stack conditions, set priorities, enable round-robin where needed.
Every email is routed automatically
On arrival, Hexamail evaluates all active rules in priority order. Matching messages are delivered, copied, or redirected — in under a second, with a full audit log of the routing decision.
Monitor routing decisions in real time
The dashboard shows which rule matched each email. Query routing stats via REST API or receive webhook events with full metadata for your ops stack.
Email routing performance at a glance
Use cases
Who needs email routing?
Shared support@ inboxes
Route billing questions to finance, technical issues to engineering, and sales leads to the right rep — automatically, before anyone opens the message.
Multi-brand organisations
One gateway, many brands. Route by recipient address or sender domain so each brand's mail reaches the correct team without separate infrastructure.
MSP & IT service providers
Route client mail to the right technician based on domain, SLA tier, or issue type. Scale managed email routing across hundreds of customer domains.
High-volume inbound processing
Orders, applications, and enquiries arrive at one address. Email routing splits the stream by content and pushes structured data to downstream systems via webhook.
FAQ
Email routing questions
What is email routing?
Email routing is the automatic distribution of inbound messages to the correct recipient, team, or system based on predefined rules. Instead of manual forwarding, a routing gateway like Hexamail evaluates each message against conditions — sender, subject, content, language, attachments — and delivers it accordingly.
How is this different from Outlook rules?
Outlook and Gmail rules run on individual mailboxes after delivery. Hexamail routes at the gateway level before mail reaches any inbox — so shared addresses, external senders, and organisation-wide policies are handled centrally and consistently.
Can I route to multiple destinations?
Yes. A single rule can deliver to a primary inbox, send a copy to a manager, fire a webhook to your CRM, and archive a copy for compliance — all from one routing decision.
Do I need to change my email addresses?
No. Point your MX record through Hexamail or forward mail to a Hexamail address. Your users keep their existing addresses and mail clients — routing happens transparently in transit.
Is email routing included in all plans?
Yes. Intelligent email routing is included from the Starter plan ($89/mo). Advanced features like language-based routing, round-robin, and webhook delivery are available on all plans. See pricing →
Get started today
Stop forwarding.
Start routing.
Deploy intelligent email routing in under ten minutes. No migration, no manual triage.