Email language detection
and automatic
email translation
Hexamail detects the language of every inbound email, routes it to the right team, and delivers automatic email translation so your staff read and reply in their own language — while customers hear back in theirs.
From $249/month with translation · Setup in under 10 minutes · No migration
Describe your multilingual email need
Tell us your language challenge — we'll show how Hexamail detects and translates
How Hexamail solves this
Get started →The multilingual email problem
Global customers. One inbox. Twelve languages.
Without email language detection and translation, multilingual support becomes slow, expensive, and error-prone. Hexamail automates the entire workflow.
No email language detection
French, German, and Japanese emails land in the same queue. Staff guess the language or forward blindly — customers wait days for a reply.
Manual copy-paste translation
Agents paste every message into Google Translate. Context is lost, tone is wrong, and PII leaks into third-party tools.
Hiring per-language support teams
Each new market means another hire. Email translation and language-based routing should scale without growing headcount.
Slow response times abroad
Emails sit until someone who speaks the language is available. Automatic email translation removes that bottleneck entirely.
Translation tools outside your mail flow
Standalone translators don't integrate with routing, archiving, or CRM. Hexamail embeds email translation inside your processing pipeline.
Replies sent in the wrong language
Without bidirectional email translation, agents reply in English to non-English customers — damaging trust and increasing churn.
Language features
Complete email language detection & translation
Detect, route, translate, and respond — all inside your existing email infrastructure. No plugins, no browser extensions.
Automatic Email Language Detection
Every inbound message is analysed for language and country of origin in under a second. Use detected language as a routing rule, tag, webhook field, or archive filter.
Real-Time Email Translation
Incoming emails are translated on the fly into your team's preferred language before delivery. Outbound replies are translated back for the recipient — seamless bidirectional email translation.
Route Emails by Language & Region
Build rules like "if language is German, route to berlin-support@company.com". Combine language detection with sender domain, subject keywords, or time zone for precise multilingual routing.
Bilingual Auto-Responders
Send automatic acknowledgements in the customer's detected language. Dynamic templates adapt content by language, region, and business hours — not static one-size-fits-all replies.
AI Summarisation in Any Language
Pair language detection with AI summarisation and tagging. Your team sees a concise English summary of a Japanese email before opening it — triage multilingual inboxes in seconds.
Language Metadata via API & Webhooks
Every processed email includes detected language, country, and translation status in webhook payloads and REST API responses. Feed multilingual data into your CRM, ticketing, or analytics stack.
How it works
Email language detection & translation in four steps
Hexamail sits in front of your mail server. Every message passes through language detection before your team sees it.
Connect your multilingual inbox
Point MX records, forward to a Hexamail address, or collect from POP3/IMAP. All inbound mail — every language — flows through the gateway. No migration for your users.
Enable language detection & translation rules
Toggle email language detection and choose target languages for automatic translation. Set routing rules per language — French to Paris, Japanese to Tokyo, everything else to your global queue.
Every email is detected and translated automatically
On arrival, Hexamail identifies the language, applies your routing rules, and delivers a translated version to the assigned inbox. Original and translated text are both available for audit.
Reply in your language — customers receive theirs
Agents compose replies in English (or any language). Hexamail translates outbound email back to the customer's detected language before sending. Bidirectional email translation with no extra steps.
Email language detection and translation at a glance
Use cases
Who uses email translation?
Global customer support
One English-speaking team handles French, Spanish, and Arabic inquiries. Email language detection routes urgent cases; automatic translation handles the rest.
E-commerce & marketplaces
Order enquiries arrive in dozens of languages. Translate inbound email to your ops language and route by country for faster fulfilment.
SaaS & software vendors
Support@ receives tickets worldwide. Detect language, tag in your helpdesk via webhook, and deliver translated threads to tier-1 agents.
Professional services & legal
Client correspondence in multiple jurisdictions. Email translation with full archiving keeps multilingual communication auditable and compliant.
FAQ
Email language detection & translation questions
How does email language detection work?
Hexamail analyses the subject line, body text, and headers of every inbound message using statistical language models. It identifies the primary language and, where possible, the country of origin — then attaches that metadata to the email for routing, translation, and archiving rules.
Which languages are supported for email translation?
Hexamail supports detection and automatic email translation across 50+ languages including French, German, Spanish, Portuguese, Italian, Dutch, Japanese, Chinese, Korean, Arabic, Polish, and more. Contact us for the full language list or enterprise requirements.
Is translation bidirectional?
Yes. Inbound emails are translated into your team's language on arrival. When your team replies, Hexamail translates the outbound message back into the customer's original language before delivery — full two-way email translation without manual steps.
Do I need to migrate my email to use this?
No. Route mail via MX record, forward to a Hexamail address, or collect from existing POP3/IMAP accounts. Your users keep their current addresses and mail clients — Hexamail processes mail in transit.
Can I route emails by detected language only?
Absolutely. Enable language detection without translation and build routing rules like "German → berlin@, Japanese → tokyo@". Combine with other conditions — sender domain, keywords, attachments — for precise multilingual workflows.
Pricing
Email translation is included in Hexamail Pro
Language detection is available from Starter ($89/mo). Automatic email translation, AI summarisation, and bilingual auto-responders are included in Pro ($249/mo). See full pricing →
Get started today
Support every language.
With one email gateway.
Deploy email language detection and automatic translation in under ten minutes. No migration, no per-language hiring.
Get started