Email Routing by Language

You may have setup an email address to accept general enquiries to your organization. If your organization deals with customers in multiple different countries who all speak different languages it can often be useful to have the email enquiries go directly to the person within your organization who speaks the relevant language.

Lets work through an example.

Language Email Route Example

Hosted POP3/IMAP AccountLocal users
Hosted POP3/IMAP AccountLocal users

You have an email account hosted at a provider such as Gmail, Yahoo, Hotpop, GMX, FastMail, LiveMail (Hotmail) etc. Email coming into the account are information requests or support enquiries from your online website or webstore. You need to download them and reroute the email to someone who can speak the language of the email.

Incoming SMTP emailLocal users
Incoming SMTP emailLocal users

You have a email coming into your organization by SMTP (MX delivery) Email coming in are information requests or sales from your online website or webstore. You need to reroute the email to someone who can speak the language of the email.

The email comes into one addresses, info@adomain.com.

You need to reroute those in French to the French speaking sales assistant antoine@yourdomain.com and those in Spanish to julio@yourdomain.com

Language Routing Solution

Hosted POP3/IMAP AccountHexamail RouterLocal users
Hosted POP3/IMAP AccountHexamail RouterLocal users

To do this you require the Hexamail Router module, in particular its language routing features. This is a piece of software you can run on your server (or any computer connected to the Internet). It automates the process described above. On a schedule it connects to the POP3 or IMAP account you have configured, downloads any new email and changes the recipients according to the languages and recipients you have configured. Alternatively it can act as an SMTP gateway and reroute incoming email from the Internet as they arrive. The software uses sophisticated language recognition to detect the language from the actual content of the email, not the country of origin or character set. This results in accurate language detection even when the user is an English speaker from France or sends an email in German from Spain. It then sends the email onto the local server for the correct recipient using the standard email protocol for sending email, SMTP. It therefore works with all email servers.

Hexamail provide a fully automatic language routing module called the Router module. This can be used as part of the Hexamail Guard, Hexamail Server or Hexamail Nexus products.