Email to SMS routing

Email can be routed to mobile/cellular phones as SMS messages. To do this you often need to send the email to an Email to SMS provider. The Email to SMS providers usually require email to be sent to an address of the form NNNNNNNN@emailtosmsprovider.com Responses will often come from an email address specifying the senders mobile phone number.

Lets work through an example.

Email to SMS routing

john@company.comSendsSender changed to support@company.comTouser@customer.com
john@company.comSendsSender changed to support@company.comTouser@customer.com

For example a customer service operative john@company.com sends a message to user@customer.com. You want the recipient user@customer.com to see they have a new message from support@company.com, and if they reply the original sender john@company.com will get the reply.

user@customer.comRepliesLookup correct recipientTojohn@company.com
user@customer.comRepliesLookup correct recipientTojohn@company.com

On the way out the email is reprocessed so that the sender address appears to be support@company.com. On the way back in replies to the email are a rerouted back to the original sender john@company.com. In this way the remote/external user never needs to know the actual internal address of the sender.

Group Sender Masking Solution

john@company.comSends/ReceivesHexamail Groups SoftwareReceives/Replies Touser@customer.com
john@company.comSends/ReceivesHexamail Groups SoftwareReceives/Replies Touser@customer.com

To do this you require what is known as the Hexamial Groups module. This is a piece of software you can run on your server (or any computer connected to the Internet). It automates the process described above. Whenever it sees an email from the specified group of senders, it alters the sender address and reply-to address such that the recipient can no longe rsee the actual sender address, but instead the group address, e.g. support@company.com. Replies to the modified email are detected and rerouted back to the original sender. The process is entirely automatic.

Hexamail provides the groups module as part of the Hexamail Guard, Hexamail Server or Hexamail Nexus products.