FAQ / Server Products

After an update my web interface appears strangely formatted. What can I do?
usually this is because the browser has cached an old CSS stylesheet for the web interface. Hexamail version their stylesheets but some browsers still cache old versions. To rectify this press Ctrl-F5 in the browsers affected.

If the web interface still appears badly formatted then check that the Hexamail Admin/Web Interface/Templates have not been customized and if they have revert to the default templates until the recustomization can be performed with the new web interface styles. You will need to press APPLY and stop and start the service to cache the standard web interface templates. Then refresh affected browsers using Ctrl-F5

There are also the following guides: