FAQ / Server Products

Emails are successfully being sent to me but they never arrive at our email server. What should I do?
Typically this means that Hexamail Guard (Basic/Pro) is running correctly. It usually indicates that the SMTP Relay settings in Hexamail are not correct. You must tell Hexamail in the SMTP Relay pages where your existing email server is, and where emails for external domains should be sent (Smart Host/Direct delivery). Use the Test Connection buttons to check the settings are correct and that the Hexamail Service can connect to your email server/smarthost.

Any emails that could not be delivered will be stored in the emailerror/ directory and can be resent by right-clicking the emails in the SMTP Relay/Error tab and selecting 'Resend'

There are also the following guides: