FAQ / Server Products

Hexamail is slow sending incoming emails on to my mail server. What could be wrong?
First: turn your SMTP Relay log to LogLevel:Debug, press Apply, and check what errors are reported. If no errors are reported but email progress is very slow - double check you do not have any disk-based antivirus scanning the Hexamail directory. This can cause email flow to slow or stop as the virus checker interrupts Hexamail reading of the emails from disk. You MUST exclude the Hexamail directory and all subdirectories from any antivirus scans or realtime protection scans.

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