FAQ / Server Products

Emails sometimes come through Hexamail truncated or corrupt. What causes this?
Disk-based antivirus set to scan the Hexamail directory or subdirectories can cause file problems for Hexamail. Sometimes antivirus applications lock files while checking or reading them, and this can prevent Hexamail having the required access to those files. The solution is to always exclude the Hexamail directory and all subdirectories from disk-based antivirus scans adn real-time protection.

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